Privacy Policies - Terms & Conditions

Payments

We use PayPal to complete your secure payment using your credit card, bank account, or PayPal balance.
You don’t need a PayPal account.
All prices are in Euros and are subject to change from time to time. Price changes do not affect orders already placed.

Cancellations/Returns

Under the Distance Selling Regulations 2000, you have the right to cancel your purchase within 7 days of ordering. You may do so by emailing us using the contact form or in writing. In the case of your order already being dispatched we ask you to return your unopened and unused item in its original packaging including a printout of our confirmation email. We kindly ask you to do so within 7 days of receiving your order. Please note that you will be responsible for the cost of returning the goods to us. Please notify us via the contact form of the website prior to returning items to us. Returns made without prior authorisation will be rejected. We take no responsibility for non delivery of return goods- please ensure you send them with registered post if possible.

Liability

Our liability for damages does not exceed the total invoiced cost of your order. Due to the handmade nature of our products there may be a slight variation in weight, colour, design, fragrance and packaging between batches. As true artisans we reserve the right to allow for this but aim to provide consistency and satisfaction. If You have any concerns or queries please let us know and we will do our best to resolve any issues.

Orders & Liability

We will use all reasonable attempts to ensure that our products  are available. In the highly unlikely event of your order not being available we will notify you promptly via email.

Privacy

We respect your privacy, and we take all necessary measures to make sure they are safe, and you feel safe as well.

When you place an order with us we collect Personally Identifiable Information such as you name, email address, contact and billing information. We use these to deliver your order, process payments and to inform you about the status of your order. Credit card payment details are not retained on our site. All payments go through a secure server. Except as stated in our Privacy Statement we do not sell, trade, rent or otherwise retransmit any Personally Identifiable Information without your permission.

Now with the General Data Protection Regulation (GDPR) set to take effect, on May 25th 2018, we have updated our Privacy policies in order to provide you a better and safe browsing experience to our services and websites.

By visiting and using our website and services, you must be of legal age or you are supervised by an adult.

Contact Forms: By sending us an email or an inquiry, you agree that we will use your Full name and your email account as means to contact you via email in order to respond to your inquiry. Your Full name and email are only stored to our email server, only to be used by us for the purpose of contacting you for that specific inquiry. Your Full name and email will not be used to subscribe you to any mailing list or marketing list and for any reason. Your Full name and email will not be sold to any third party software or company. Your explicit consent is given to us by you when you click the box provided in the forms and then by clicking SEND, to use your Full name and email along with the purpose of your communication with our company, in order to contact you back to respond to your inquiry. No further use of your Full name and email is made.

Newsletter: We are using double opt-in forms in order to collect your Full name and email address, service provided by Mailchimp software, created by The Rocket Science Group LLC. By using our double opt-in forms, you give us your consent on step 1 by entering your information, and give us your second consent on step 2 by clicking on the confirmation consent fields in the subscription forms. This way, you give us your consent to include your Full name and email address to our business and/or Blog newsletter. You have the right to unsubscribe from our mailing list which you double opted in, at any moment by clicking on the unsubscribe link available on the footer of our newsletter. Your full name and email address will never be sold and/or used by any third party company or software. Your Full name and email address are stored by Mailchimp software, created by The Rocket Science Group LLC. You can read all about their GDPR policy here: You can also read what they do regarding the GDPR here

Social Media references in our website: We are using 3rd party plugins in our website in order to provide a more intuitive and unified experience while browsing our website. These 3rd party plugins are complying with all the major Social Media platforms GDPR policies. Here is a list of these Social Media platforms and their GDPR policies.

Facebook: Read all about their GDPR compliance and policies here:

Twitter: Read all about their GPR compliance and policies here:

Pinterest: Read all about their GPR compliance and policies here:

Instagram: Read all about their GPR compliance and policies here:

Bloglovin: Read all about their GDPR compliance and policies here:

Google Analytics: We are using Google Analytics services in order to track demographics and visitors numbers (not personal data or sensitive data). This service allows us to gain insights of the visitors (only as demographics and not for any single visitor) and provide a more personalised ad campaign when we run one. We do not collect any data from these demographics and all demographic data are stored in Google Inc. servers. You can read all about Google Analytics GDPR compliance and policies here:

SSL: Our website is secure and has a live SSL certificate installed. SSL stands for Secure Sockets Layer, an encryption technology. No personal data is collected from this service.

Website Security: We are using services which provide security to our website(s) from attacks. Data collected from this service is only on an IP level (Internet Protocol) level. IP addresses alone, do not provide personal data of the attacker. Combined with 3rd party software we can track and/or ban these IP addresses which are attacking our website (something which is against the law) and provide all results to the cybercrime authorities when we find fit.

SEO: We are using 3rd party plugins in order to maximise the presence of our website(s) and content online. For this purpose we do not collect any personal data. You can read all about our 3rd party plugin GDPR compliance here:

PayPal: We are using PayPal and Stripe as our payment gateways. You can read all about PayPal GDPR compliance here and Stripe GDPR compliance here: